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Ordering Pieces, Payment ... and info on Laibach packaging

Laibach atelier does not offer an on-line shopping basket system because Kerstin Laibach's services often require more direct communication with her customers to ensure complete satisfaction. Kerstin makes sure that any ready-made collection pieces you are interested in are suitable in terms of either length (if it has a necklace) or otherwise ring size. We also want you to feel happy that delivery options or any other questions are clarified properly before completing the payment transaction.
Note that our personalised payment method does not mean a slower delivery service.
One or more of the page menu choices will relate to your specific order request so please read carefully.

THIS PAGE MENU

Ordering Collection Pieces, Size Adjustments and Payment Conditions
Ordering Bespoke Pieces or Wedding and Partnership Bands, Waiting Period and Payment Conditions.
Important Clarification Points When Ordering
Laibach Packaging - Ethical Information

ORDERING COLLECTION PIECES

If you wish to purchase an available Laibach Collection piece now, please return to the collections pages, browse to the piece, make a note of its name and number then click on the "Order Now" button.
You will be taken to our order form. Providing the Collections piece you have chosen is still available, we will reserve it for you immediately on receipt of the order form.
Some collection pieces are only made by Kerstin Laibach once, some are very short editions of perhaps two, three or four. Others can be repeated indefinitely.
(Please note that Laibach pieces are not a result of casting. From start to finish a Laibach piece is individually handmade, creating a unique natural item each time.)
If a shown collection piece appears to be no longer available it may sometimes be possible for Kerstin to repeat or make something similar and in a choice of recycled precious metals. You can enquire about a specific piece so we can provide clearer information as to whether it may be repeatable.
Once you have sent your order form we will quickly send you an email of acknowledgment which will include shipping costs and answers to questions you may have asked etc. If you are happy with these details and you reply with a go-ahead, we will then send you an invoice, through which you can securely pay. .
Customers paying through Paypal - please note: To cover some Paypal charges, an additional 3% is added to the overall cost. You can use most credit / debit cards or your own PayPal account
Customers in Germany and the UK can pay via direct bank transfer without additional cost.
When we receive your full payment, the piece will be shipped to you.
Your order will be fully insured during transit.
Please remember that Kerstin's ready-made Collection pieces can usually be adjusted to suit your requirements. I.e. longer or shorter chains on pendants and necklaces, and of course ring sizes. (An additional charge may be applicable depending on the adjustment. (See section below for more details.)
Please take note of our shipping information.

SIZE ADJUSTMENTS TO YOUR COLLECTION PIECE ORDER
If a Collection piece you have seen on the website or at an exhibition needs to be adjusted for you - for example, a ring, bracelet or necklace - we require a 75% deposit of the collection piece price. Delivery of collection pieces which require size adjustment may take up to two weeks, but we will give you a clearer estimate of delivery time during ordering correspondence. Please remember that shipping costs for your piece will vary depending on your location.
Please take note of our shipping information.

PAYMENT CONDITIONS FOR COLLECTION PIECES
Reservation of a ready-made collection piece, which is currently available, requires full payment within 5 days of the date on or your order invoice. Until payment is received the piece is considered reserved. If we have not received payment after 5 days from the invoice date the reserved item will be relisted and your order will automatically be canceled. If you are ordering a made to order collection piece similar to one which has been previously sold, then a deposit payment will be required. Please refer to the next section below which describes deposit payment.

COMMISSIONING BESPOKE PIECES OR WEDDING / PARTNERSHIP BANDS

If you would like a Laibach piece specifically designed for you, Kerstin can discuss and offer preliminary design ideas after you have contacted us with your wishes. Kerstin wishes to make absolutely sure that a completed bespoke Laibach piece matches its wearer perfectly. This means that creating a piece for you involves some pre-design discussion to ensure that Kerstin can create something which uniquely matches the personal qualities of its wearer. If you are having jewellery made for someone else we highly recommend that you don't keep it secret, but instead allow the intended wearer to discuss with Kerstin thoughts and wishes before she begins work. During a chat, Kerstin may like to ask some questions about the intended wearer of the piece; Height, general build, skin tone, eye and hair colour. Also what kind of social function the piece may often be worn, along with the wearer's usual clothing preferences. You are welcome to send Kerstin a photo of the intended wearer so that she has time in advance to consider some options for you. After determining some aspects of the intended wearer, Kerstin can begin the design process and a design sketch will be mailed to you. You are not charged in these initial design stages. Only when you are happy with the design on "paper" will Kerstin begin to make your piece.
In some circumstances it can be possible to arrange visits to meet in person in locations at or close to Atelier Laibach work areas in Southern Germany / Switzerland / France and the Southern United Kingdom.
You can also visit Laibach shows to discuss your wishes in person.
It is at the start of the physical making process that we will require a 50% nonrefundable quotation deposit on silver pieces and 75% nonrefundable quotation deposit on gold pieces (75% nonrefundable deposit if you also require lab-created / antique gemstone options). You will be sent an invoice requesting the deposit and when we have received the deposit payment you will be sent a receipt.
Please contact us with your questions. Delivery of made-to-order / bespoke pieces may take up to three weeks (depending on waiting list) and can occasionally be longer if the piece is complex and requires special stones. Please tell us in advance if your piece is particularly urgent so that Kerstin can do her best to accommodate your needs. Kerstin can discuss your specific made-to-order wishes during ordering correspondence and will also give you a clearer estimate of delivery time. Please remember that shipping costs will vary depending on your location.
Please take note of our shipping information.
Wedding and partnership bands are always made specifically to order and we require a nonrefundable deposit between 50% to 75% (depending on precious metal) prior to beginning work on your bands. For our detailed Wedding and Partnership pages please see here.

If you would like Kerstin Laibach to design a piece around a stone you have gathered yourself please first read Locally-Gathered - Your Options .

WAITING LIST FOR MADE TO ORDER
Kerstin Laibach handmakes all her pieces to order. There can be occasions when demand for Laibach pieces causes a short, unavoidable delay. Please bear with us and Kerstin Laibach will do her best to ensure that any wait for your piece is minimized.
We will inform you of any possible delay by keeping you up to date with progress. However, please do get in touch if you are feeling a little anxious so Kerstin can give you an up-to-date estimation of any waiting time for your piece. We always try and prioritize in certain situations if, for example if your piece is for a certain occasion. We always recommend that wedding rings are ordered at least six weeks in advance. In the Christmas period we recommend that bespoke orders are made eight weeks in advance, or urgent last minute orders no less than two weeks before December 24th.
Please read our shipping information.

PAYMENT CONDITIONS FOR BESPOKE ORDERS
You can pay for your made-to-order piece in full if you wish ... or you can pay a nonreturnable deposit.
As mentioned above, when you request a made to order piece we will require a nonreturnable deposit before beginning work. We will send you a deposit invoice and await your payment. You are given approx. 5 days from the invoice date to pay your deposit. When we have received the deposit payment you will be sent a receipt. If deposit is not paid by the date due stated on your deposit invoice your order will be canceled.
With deposit payment received Kerstin begins work on your piece and once it is finished we require the final balance payment before we ship your jewellery. To enable you to pay the final balance we will send you a final payment invoice.
Clients paying through Paypal - please note: To cover some Paypal charges, an additional 3% is added to the overall cost.
Clients in Germany and the UK can pay via direct bank transfer without additional cost.
(If we do not receive the final balance payment by the due date stated on your final payment invoice, we will normally send you a reminder invoice.)*

* If we do not receive final payment after a grace period of 14 days from the reminder invoice, we have full rights to cancel your order, you will lose your deposit and the jewellery will remain the property of Laibach. To help avoid such scenarios, we always maintain promptness and efficiency with our correspondence and reminders to help ensure that our customers respond accordingly.

IMPORTANT CLARIFICATION POINTS WHEN ORDERING
These clarifications below will enable Kerstin Laibach to deal with the preparation of your piece more efficiently and helps to ensure that you are completely satisfied with our service:

• If your order relates to a reservation of an item currently available, we will first email you with the delivery cost and any other information you may require. If you are happy with this we will send you an invoice and await your full payment.
  Please note: The invoice must be paid within five working days of the invoice date. If not, your order will be cancelled and the piece will be re-listed for sale.
• Laibach Collection pieces are often on show, either in exhibitions, galleries or hotel foyers in Germany and other European countries. If the piece you have ordered is being exhibited please allow a short delay while we collect your piece and prepare it for delivery to you. We will inform you in the event of any delay.
• If your order relates to a Laibach piece from Kerstin Laibach's Collections that is currently available and which does NOT require an adjustment for you, we will send you an invoice to enable you to pay for and receive the item as soon as possible.
• If your order relates to a currently available GOLD OR SILVER ring from Kerstin Laibach's Collections, but which needs to be made SMALLER for you, there is NO additional charge for this adjustment and we will send you an invoice to enable you to pay for your item. After payment is received Kerstin will make the necessary ring adjustment and then send you the item.
• If your order relates to a currently available SILVER ring from Kerstin Laibach's Collections, but which needs to be made LARGER for you, there is NO additional charge for this adjustment and we will send you an invoice to enable you to pay for your item. After payment is received Kerstin will make the necessary ring adjustment and then send you the item.
• If your order relates to a currently available GOLD ring or a GOLD or SILVER necklace from Kerstin Laibach's Collections, but which needs to be made larger or longer for you, there is usually an additional charge for this adjustment. The additional charge for gold based adjustments is due to the material costs of extra gold used, and in the case of adding extra length to either silver or gold necklaces a labour charge is also applicable. We will inform you of the extra costs and include any charge for this adjustment on your invoice. After we receive full payment Kerstin will make the necessary ring or necklace enlargement and then send you the item.
• If your order relates to a gold or platinum version of a ring or necklace from Kerstin Laibach's Collections, please note that these precious metal versions are not usually readymade and it is likely that we would make your piece to your order. We will send you a quotation for the finished piece. If you accept the order we will request a 75% quotation deposit (less postage). After we receive payment Kerstin will make your piece. On completion of your piece we will send you an invoice for the balance to pay (including postage). Upon final payment we will send you your piece.
• If your order is a request for a bespoke design, wedding/partnership bands or a design similar to a piece in Kerstin Laibach's Collections Kerstin will be in touch with you to discuss your requirements.

LAIBACH PACKAGING
After looking into recycled jewellery boxes and finding discrepancies, Kerstin instead decided to hand make her own presentation packaging so that we can more accurately measure its ethical makeup. Our design and choice of materials resulted in an appealing natural organic bamboo or Hemp fleece pouch to hold your Laibach piece. This is closed with natural raffia and attached is the Laibach seal (made from locally produced vegan wax) plus our recycled card slip which contains information on your personal piece, including details of the benefiting organisation which will receive fifteen percent of profits from your purchase. Our packaging is 100 percent biodegradable and recyclable. It contains no micro-plastics either, so no damage to the oceans and dependent life.
Note: On delivery, if the outer postage packaging of your Laibach piece looks as if it has been used previously ... it probably has. For full Laibach Ethical Principles see here.

THIS PAGE MENU

Ordering Collection Pieces, Size Adjustments and Payment Conditions
Ordering Bespoke Pieces or Wedding and Partnership Bands, Waiting Period and Payment Conditions.
Important Clarification Points When Ordering
Our Packaging - Ethical Information

MORE INFORMATION

Pricing Guide
Delivery / Shipping Information
Returns
Sending Us Items

For all enquiries please see our contact page

Note: When ordering pieces with personalised options, bespoke or wish to order your own design for consideration, please read our design copyright conditions.