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Kerstin Laibach Delivery and Shipping Information (Part of Terms and Conditions)

Where We Ship To:
Laibach atelier mainly dispatches to the UK, all EU countries, USA, Canada, New Zealand and Australia. However, if you live outside these areas it may be possible that we can deliver to your country. If there is a problem we will inform you after you have filled in your preliminary order enquiry.

Delivery Cost:
Delivery costs vary depending on country of destination. Your delivery cost will be calculated when your intial order enquiry is received.
While still using the safest delivery method, we always aim to ensure the best delivery value for you while also looking for the greenest delivery option to the destination country if it is available.

Carbon Offsetting your Delivery:
When you fill in your order form you are invited to contribute an optional 50 cents to our carbon offset fund. Laibach atelier doubles your donation by adding a futher 50 cents ourselves. When enough of these donations are collected the fund money is awarded to carbon offsetting tree planting projects.

Delivery Conditions:
Your piece will be dispatched on receipt of full payment. Shipping Charges are calculated depending on destination. We only ever send items with delivery insurance cover. This cost is relative to the item value and included in the final shipping cost.
Laibach pieces are sold and delivered to countries outside the EU on a "Delivery Duty Unpaid" basis. Therefore additional taxes, fees or levies may apply according to your own country's import legislation. Recipients of deliveries made outside the European Union may have to pay import duty or formal customs entry. If so, your delivery may be delayed. If a "delivery duty unpaid" is applicable to the delivery of your item, Atelier Laibach is not responsible for such delays or fees and cannot offer any assistance in these processes.
Items usually from Laibach atelier in Germany but sometimes from the UK with restricted delivery conditions. (See below.)

Please read the following information on delivery outside the EU ...

IMPORTANT INFORMATION ON TAX AND DELIVERY TO COUNTRIES OUTSIDE THE EU:
You are usually required to pay import tax / duty when purchasing goods - in this case jewellery, from outside your own country. Import tax can generally add up to be an equivalent of your country's tax requirement on goods, and can for example include "customs duty", "excise duty" and "import VAT" ... or whichever types of tax your country imposes. Therefore, when your Laibach piece is delivered to you, the delivery person will probably ask you to pay an import tax on your item or you will be sent an invoice to pay from customs. For example, if your Laibach item is 200 Euro and your own country's tax on goods is 5% then you will pay the delivery person an additional 10 Euro to cover your country's import tax. Please get in touch with your country's customs office to find out how much import duty you may have to pay when receiving you Laibach piece. It may be up to 20% of the value of you piece ... it may be much less. Laibach atelier has no control over what you may have to pay.
Although this may be considered an inconvenience, our first priority is to provide you with the quickest and most cost effective method of delivery. Some on-line shops will automatically charge you a third party fee to cover payment of these taxes by adding it to their delivery charge. This enables the delivery company to recover such taxes on your behalf so you don't need to pay it at the door or later. However, this makes your complete purchase cost much higher than the normal "pay at the door or later" scenario. Besides paying the tax in advance (because it is already added to the cost of your item) you are also paying more to cover third party fees for this taxes collection service. We feel that you should have the choice to request such a service or not. Although we do not recommend it, (because of the high cost you will incur), we can include this tax collection service if you so wish in some circumstances, and the costs will be reflected on the delivery charge on your invoice. Our best advice is to be prepared to pay the delivery person the required taxes when your item is delivered (or in some cases and countries you may receive an invoice from your customs office sometime after delivery).

DELIVERY INSURANCE:
All jewellery items delivered are fully insured and this price is included in our shipping charges on your final invoice. Insurance and shipping amount is dependent on the price of your Laibach piece.

DIFFERENCES WITH DELIVERY WHEN WE SEND FROM EITHER GERMANY OR THE UK:
We can send jewellery of any value from Germany to most international destinations through our specialised courier. However, if your chosen Collection piece(s) is currently on display in the UK there are circumstances which might slow delivery if you are not resident in the UK:
If the Collection piece you have ordered is on display in the UK, and is valued above the postal compensation threshold when sending from the UK to international destinations, your piece will usually be taken back to our Atelier in Germany and then sent on to you. This because we cannot obtain compensation cover for items valued over 250 GBP or 500 GBP (depending on international destination) if we send directly from the UK. However, if this situation was to arise we will get in touch as we may find a quick delivery solution.
Of course, if you are a UK customer and the piece you have ordered (of any value) is currently displayed in the UK we will send your item without problems by the appropriate UK delivery service.

NOTE: We are always searching for the most environmentally friendly methods of delivery without compromising on quality or security when your item is in transit.

We are periodically revising our delivery methods to give you the easiest way of receiving your items. Please occassionaly refer back to this page for updated information.

FINALLY
Whichever of the above points relates to your order we will do our best to ensure that you are completely satisfied with our personalised ordering process and subsequently your Laibach jewellery purchase.
During busy periods or at times when we are exhibiting etc., there may be a short delay in responding as quickly as we would normally do regarding internet orders. However, we will always inform you in the event of any delays and do our best to make sure that such occurrences do not cause you undue inconvenience.

The Packaging of your Piece

We only use recycled materials in our packaging. If it looks as if the outer packaging of your Laibach piece delivery has been previously used, it probably has.

MORE INFORMATION

Pricing Guide
How to Order a Piece
Returns
Sending Us Items

For all enquiries please see our contact page