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Delivery and Shipping Information (Part of Terms and Conditions)

Where we ship to:
Laibach mainly dispatches to the UK, all EU countries, USA, Canada, New Zealand and Australia. However, if you live outside these areas it may be possible that we can delivery to your country. If there is a problem we will inform you after you have filled in your preliminary order enquiry.

Delivery Cost:
Delivery costs vary depending on country of destination. Your delivery cost will be calculated when we receive your intial order enquiry.
While still using the safest delivery method, we always aim to ensure the best delivery value for you while also looking for the greenest delivery option to the destination country if it is available.

Carbon Offsetting your Delivery:
When you fill in your order form you are invited to contribute an optional 50 cents to our carbon offset fund. We double your donation by adding a futher 50 cents ourselves. Each year the fund money is awarded to carbon offsetting tree planting projects.

Delivery Conditions:
Your piece will be dispatched on receipt of full payment. Shipping Charges are calculated depending on destination. We only ever send items with delivery insurance cover. This cost is relative to the item value and included in the final shipping cost.
Laibach pieces are sold and delivered to countries outside the EU on a "Delivery Duty Unpaid" basis. Therefore additional taxes, fees or levies may apply according to your own country's import legislation. Recipients of deliveries made outside the European Union may have to pay import duty or formal customs entry. If so, your delivery may be delayed. If a "delivery duty unpaid" is applicable to the delivery of your item, Atelier Laibach is not responsible for such delays or fees and cannot offer any assistance in these processes.
We dispatch items usually from our main atelier in Germany but sometimes from the UK with restricted delivery conditions. (See below.)

Please read the following information on delivery ...

IMPORTANT INFORMATION ON TAX AND DELIVERY TO COUNTRIES OUTSIDE THE EU:
Atelier Laibach does not currently charge tax on pieces bought and delivered throughout the EU. However, if you live outside the European Union you will most likely incur a similar tax on our jewellery as if you were buying from your local goldsmith. This is in accordance with the tax which you have to pay when purchasing goods, either from within your own country or when imported into your country from elsewhere. Import tax can be a combination of your country's tax requirement on goods , and can for example include "customs duty", "excise duty" and "import VAT" ... or whichever types of tax your country imposes. Therefore, when your Laibach piece is delivered to you, the delivery person will probably ask you to pay an import tax on your item. For example, if your Laibach item is 200 Euro and your own country's tax on goods is 5% then you will pay the delivery person an additional 10 Euro to cover your country's import tax.
Although this may be considered an inconvenience, our first priority is to provide you with the quickest and most cost effective method of delivery. Some on-line shops will automatically charge you a third party fee to cover payment of these taxes by adding it to their delivery charge. This enables the delivery company to recover such taxes on your behalf so you don't need to pay it at the door. However, this makes your complete purchase cost much higher than the normal "pay at the door" scenario. Besides paying the tax in advance (because it is already added to the cost of your item) you are also paying considerably more to cover third party fees for this taxes collection service. We feel that you should have the choice to request such a service or not. Although we do not recommend it, (because of the high cost you will incur), we can include this tax collection service if you so wish, and the costs will be reflected on the delivery charge on your invoice. Our best advice is to be prepared to pay the delivery person the required taxes when your item is delivered.

YOUR CHOICES OF DELIVERY IF YOU LIVE OUTSIDE THE EU:
1. The cheapest option (recommended): If you will be receiving your Laibach item outside the EU and you do not specifically ask for this tax collection service as described above you do not need to do anything. We will deal with your order in the usual way and send your item using the normal channels and therefore you will be asked by the delivery person to pay your country's import tax at the door.
2. The expensive option (not recommended): If you will be receiving your Laibach item outside the EU and you specifically want us to arrange and include your import taxes in your invoice then please contact us now. PLEASE NOTE: This service is not available in all countries outside the EU and we will need to determine whether this can be offered to you on an individual request basis.

DELIVERY INSURANCE:
All jewellery items we deliver are fully insured and this price is included in our shipping charges on your final invoice. Insurance and shipping amount is dependent on the price of your Laibach piece.

DIFFERENCES WITH DELIVERY WHEN WE SEND FROM EITHER GERMANY OR THE UK:
We can send jewellery of any value from Germany to most international destinations through our specialised courier. However, if your chosen Collection piece(s) is currently on display in the UK there are circumstances which might slow delivery if you are not resident in the UK:
If the Collection piece you have ordered is on display in the UK, and is valued above the postal compensation threshold when sending from the UK to international destinations, your piece will usually be taken back to our Atelier in Germany and then sent on to you. This because we cannot obtain compensation cover for items valued over 250 GBP or 500 GBP (depending on international destination) if we send directly from the UK. However, if this situation was to arise we will get in touch as we may find a quick delivery solution.
Of course, if you are a UK customer and the piece you have ordered (of any value) is currently displayed in the UK we will send your item without problems by the appropriate UK delivery service.

NOTE: We are always searching for the most environmentally friendly methods of delivery without compromising on quality or security when your item is in transit.

We are periodically revising our delivery methods to give you the easiest way of receiving your items. Please occassionaly refer back to this page for updated information.

FINALLY
Whichever of the above points relates to your order we will do our best to ensure that you are completely satisfied with our personalised ordering process and subsequently your Laibach purchase.
During busy periods or at times when we are exhibiting etc., there may be a short delay in responding as quickly as we would normally do regarding internet orders. However, we will always inform you in the event of any delays and do our best to make sure that such occurrences do not cause you undue inconvenience.

The Packaging of your Piece

We only use recycled materials in our packaging. If it looks as if the outer packaging of your Laibach piece delivery has been previously used, it probably has.

MORE INFORMATION

Pricing Guide
How to Order a Piece
Returns
Sending Us Items

For all enquiries please see our contact page