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Returning a Recently Purchased Item

RETURN OF A FAULTY COLLECTION PIECE:
In the unlikely event that you find a fault with your readymade Laibach Collection piece, please get in touch with us and we will arrange a replacement or refund. You must return the item to us in the original packaging within five days of you receiving the order. Shipping costs are refundable in such cases. We recommend that you return any item using a "signed for" secure delivery service as we do not take any responsibility for the non-arrival of returned goods.

RETURN OF A NON FAULTY PIECE:
In the absence of any fault with your Laibach piece, but which you would like to return, please get in touch so we can discuss your reason on an individual basis. Our general rule is that we do not provide refunds of non-faulty pieces but offer alternatives instead. You must notify us of this situation within 5 days of delivery.

RETURN OF A LAIBACH HANDMADE CHAIN TO BE MADE SHORTER:
If you have purchased a Laibach handmade chain at the standard selling length of 45 cm and would like it to be adjusted shorter, this will be adjusted free of charge if returned within 28 days of purchase. You will only be charged for delivery.

RETURN OF A BESPOKE PIECE:
We do not accept returns or refunds for made-to-order (Bespoke) pieces. Bespoke pieces can only be returned to us for repair in the unlikely event that a fault has occurred during transit. The piece must be returned within five days of you receiving the order. In such an event, shipping costs will be refunded.
It is important that you make sure you have explained clearly the exact size required for your bespoke pieces I.e. necklace lengths and ring sizes. You will be charged for subsequent adjustments after you have already received your piece.

MORE INFORMATION

Pricing Guide
How to Order a Piece
Delivery / Shipping Information
Sending Us Items

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